Returns & Refunds
Return Policy
● Customers can submit a return request through the Koovle.com app or website within 7 days from the delivery date, only if the product is:
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Damaged
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Defective
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Incorrect
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Incomplete at the time of delivery
● For electrical devices (computers, accessories, home appliances, mobile phones, etc.) that show issues after usage or beyond the 7-day return window, the brand warranty may apply. Customers can contact Koovle support for warranty assistance.
● Products must be returned in the original packaging/box, without any new damage.
● The return must include:
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Shipping label
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All original tags
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Warranty cards
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User manual
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Freebies & accessories
● Returned items must be:
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Unused
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Unworn (fashion items may be tried for fitting, but only gently and without visible use)
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Unwashed, unburnt, and without flaws
● Koovle.com reserves the right to reject refund requests if return conditions are not met.
⚠️ If a return request is rejected, the product will be sent back to the customer within a regular delivery timeline.
After 3 failed delivery attempts, the item will be discarded and no refund will be provided.
Non-Returnable Items
| Category | Non-Returnable Products |
|---|---|
| Consumer Electronics, Appliances, Mobile & Accessories, Sports, Tools, Books, Stationery | Unsealed products, movies & music copies |
| Fashion, Travel, Home & Decor, Nursing | Custom-made items, women's intimate apparel, men's innerwear, fine jewelry (gold, diamonds, gemstones) |
| IT Products | Software marked as non-returnable on product pages |
| Beauty, Mother & Baby, Cleaning | Beauty services and all items once opened or used (except unused hair-removal or electrical items) |
| Digital Products | All digital goods once delivered |
| Food, Grocery, Diaper, Feeding, Medical, Industrial Equipment, Pet Supplies | All items in these categories (Refund allowed if expired, defective, damaged, or incorrect based on Koovle assessment) |
| Automotive & Motorcycle | Vehicles, installation services |
Refund Policy
Refund Processing Time
Refund timelines start after Koovle.com completes processing based on refund type.
Refund Scope
Refunds include:
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Product price
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Shipping fee
Refund Types
| Refund Type | Condition |
|---|---|
| Refund from Returns | After the item reaches Koovle warehouse and passes quality check |
| Refund from Cancellations | Automatically processed upon successful cancellation |
| Refund from Failed Deliveries | After the item is returned to Koovle warehouse (timeline may vary by location) |
Refund Timeline by Payment Method
| Payment Method | Refund Method | Time (Working Days) |
|---|---|---|
| Credit / Debit Card | Payment reversal to card | 10 working days |
| EMI | Refunded to original card | 10 working days |
| Mobile Wallet (bKash / Nagad / Upay, etc.) | Wallet reversal | 5 working days |
| Cash on Delivery (COD) | Bank deposit or refund voucher | 1–5 working days |
Important Notes
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Maximum refund timeline excludes weekends and public holidays.
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Refund vouchers are sent to the registered email ID on Koovle.com and can only be redeemed using the same email.
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Voucher codes can be used only once. Any unused balance cannot be carried forward or refunded.
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Cashback received during purchase (if any) will be adjusted with the refund amount.
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Voucher refunds cannot be modified once issued.
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Mobile wallet or bank refunds will only be processed to the same account used at the time of payment, and the account must be active.
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For bKash / Upay / Nagad / Bank refund, the amount will be returned to the original mobile or bank details entered during payment.
