Privacy Policy
Koovle.com understands that our users care about their personal data and how it is collected, used, shared, protected, and managed. We are committed to handling your personal data in accordance with applicable laws when you use any of the features and services available on our Platform, interact with us via external services, applications, or our customer support, or access our Platform through your computer, mobile device, or any other internet-enabled device.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. By clicking “SIGN UP”, “LOGIN”, “I AGREE/CONSENT TO KOOVLE’S PRIVACY POLICY”, or similar statements available on the Koovle registration page, or by using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, storage, transfer, and processing of your personal data as described herein.
1. INTRODUCTION
1.1. Protecting your personal data is a matter of trust, and your privacy is important to us. This Privacy Policy explains how Koovle.com collects, uses, discloses, stores, and protects personal data in connection with our Platform and Services. This Policy applies regardless of the type of device used to access our Platform.
1.2. This Privacy Policy should be read in conjunction with any country-specific regulations or riders applicable to your jurisdiction.
1.3. In the course of using Koovle.com applications, websites, products, information, functions, or services, we may collect and process your personal data. “Platform” refers to all Koovle.com applications and websites (web and mobile), and “Services” refers to all products, functions, and services we provide via the Platform.
1.4. This Privacy Policy applies to all users, whether or not you have registered as a buyer or seller on Koovle.com.
1.5. Koovle.com may update this Privacy Policy periodically to reflect changes in legal, technical, or business requirements. Your continued use of the Platform after updates constitutes acceptance of such changes.
2. PERSONAL DATA WE COLLECT
2.1. We collect personal data in accordance with applicable laws and, where required, with your consent.
2.2. Personal data includes any information that can identify you, either directly or indirectly.
2.3. Depending on your use of Koovle.com, you may be asked to provide:
(a) Identity and Profile Data: name, date of birth, gender, username, password, email, phone number, profile photo, or videos. For sellers: company name, address, registration details, tax information, and shareholder/director information.
(b) Account and Transaction Data: payment information, billing/delivery address, order history, and bank details.
(c) Usage Data: interaction with our Platform, pages visited, device type, and browsing behavior.
(d) Marketing and Communications Data: survey responses, product preferences, and communication preferences.
(e) Location Data: for delivery tracking or nearby deals.
(f) Other Data: required for identity verification, compliance, or investigation of policy violations.
2.4. We may automatically collect data through cookies, web beacons, or similar technologies.
3. USE AND DISCLOSURE OF PERSONAL DATA
3.1. Your personal data may be used for purposes including:
Operating, maintaining, and improving our Platform and Services.
Administering user accounts.
Research, analytics, and user experience improvement.
Legal, operational, and compliance purposes.
Marketing and communications, with your consent.
3.2. For buyers:
Process and deliver orders.
Provide customer support.
Update you on the order status.
Verify payment transactions.
3.3. For sellers:
Ship or deliver products.
Verify submitted documentation.
Process financial transactions.
Provide marketing and advertising support.
3.4. Sharing with third parties:
We may share your personal data with:
Service providers (payment, logistics, marketing, analytics, hosting).
Courts, law enforcement, or regulatory authorities.
Affiliates or partners assisting with Platform operations.
With your consent, other parties as needed.
3.5. International data transfer:
Your data may be transferred to countries with different data protection laws (e.g., Singapore) for operational purposes. We take steps to ensure confidentiality and compliance with applicable laws.
4. WITHDRAWAL OF CONSENT
4.1. You may withdraw consent for the use of your personal data by contacting us, subject to local laws.
4.2. Withdrawal may limit or prevent your use of certain Platform features.
4.3. You can unsubscribe from marketing communications at any time via your account settings.
5. UPDATING YOUR PERSONAL DATA
5.1. Keep your personal data accurate and up-to-date.
5.2. Update your data anytime through your Koovle.com account.
5.3. Updated data may be shared with third parties or affiliates if necessary.
6. ACCESSING AND CORRECTING YOUR DATA
6.1. You can request access to or correction of your personal data through your account or by contacting us.
6.2. We may charge a reasonable administrative fee for retrieving data, if permitted by law.
7. SECURITY OF YOUR PERSONAL DATA
7.1. We implement administrative, technical, and physical measures, such as:
Restricted access to personal data.
Encryption (e.g., TLS 1.2) for financial data.
Security technology to prevent unauthorized access.
7.2. No method of electronic storage or internet transmission is completely secure. Exercise caution in sharing personal data outside our Platform.
8. RETENTION
8.1. Personal data is retained only as long as necessary for legal or business purposes.
8.2. When no longer needed, data is securely disposed of or anonymized.
9. MINORS
9.1. Koovle.com does not provide Services to minors.
9.2. Users must confirm they are above the age of majority.
9.3. Parents or guardians are responsible for minors under their care.
9.4. We are not responsible for unauthorized use by minors.
10. THIRD-PARTY SITES
10.1. Koovle.com may link to other websites. We are not responsible for their privacy practices.
10.2. Users access third-party sites at their own risk.
11. CONTACT
For questions, feedback, or requests related to your personal data, contact us at:
Email: dpo@koovle.com
Version dated December 2025
