At Koovle.com, we are committed to providing our customers with fast, reliable, and helpful support. Our goal is to ensure that your shopping experience is smooth and enjoyable. This Support Policy outlines how we provide assistance, what you can expect from our team, and how you can contact us.

1. Support Availability
Our support team is available to assist you from 9:00 AM to 6:00 PM (local time), Sunday through Friday. While our live support operates during these hours, our automated help system is accessible 24/7 to answer common questions and guide you through basic processes such as order tracking, returns, and cancellations.

2. How to Reach Us
You can reach Koovle.com support through the following channels:

• Live Chat: Connect with a support agent directly during our business hours.

• Email: Send your queries to our customer support email, and we will respond promptly.

• Help Center: Browse our extensive FAQ and guides for instant assistance.

3. Response Times

• Live Chat: Immediate response during business hours.

• Email Support: Typically responded to within 24–48 hours.

• Help Center Queries: Immediate access to guides and instructions.

4. Support Services Provided
Our support team can assist with:

• Order Tracking: Help you check the status of your order at any stage.

• Returns & Refunds: Guide you through our return and refund processes.

• Cancellations: Assist with canceling orders before dispatch.

• Account Issues: Help with login, password reset, or account updates.

• Product Information: Provide clarification on product details, availability, and specifications.

• Other Inquiries: Address any other questions related to your experience with Koovle.com.

5. Customer Responsibilities
To ensure smooth support, please:

• Provide accurate order details, account information, and contact information when seeking assistance.

• Be respectful and patient while interacting with our support team.

• Follow instructions provided by our team carefully for order-related requests such as returns, refunds, or cancellations.

6. Feedback and Complaints
We value your feedback and continuously strive to improve. If you are unsatisfied with any aspect of our service, you can submit a complaint through our support channels. All complaints will be acknowledged, investigated, and resolved in a timely manner.

7. Limitations
While we make every effort to provide excellent support, certain requests may require additional time due to external factors such as courier delays, payment processing, or technical issues beyond our control.

8. Commitment to Excellence
Koovle.com aims to provide transparent, responsive, and reliable support. Our team is dedicated to ensuring that your experience is positive, and we will continuously improve our processes based on customer feedback.