1. Introduction

Welcome to Koovle.com, 

Koovle is an online shopping marketplace providing a platform for sellers and buyers across Bangladesh. By accessing or using our website, mobile application, or services (collectively referred to as the "Site"), you agree to be bound by these Terms and Conditions ("User Agreement").

We reserve the right to update, modify, or change these Terms and Conditions at any time without prior notice. Continued use of the Site after such updates indicates your acceptance of the revised terms.

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2. Account Registration and Security

A. Account Creation

To access certain services, you may be required to create an account. You are responsible for providing accurate, current, and complete information during registration.

We may, at our discretion, suspend, invalidate, or terminate your account without prior notice in case of policy violations or suspicious activities.

B. Account Security

You are responsible for maintaining the confidentiality of your username, password, and account details. Any activity conducted via your account is considered authorized by you. Notify us immediately if you suspect unauthorized access or misuse.

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3. Privacy and Data Protection

Your personal information is governed by our Privacy Policy. By using the Site, you consent to the collection, storage, and use of your data as described in our Privacy Policy.

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4. Marketplace Functionality

Koovle provides a platform to connect sellers and buyers. We facilitate transactions but are not a party to the sale. All contracts, payments, and warranties are strictly between the buyer and the seller.

We do not control product descriptions, availability, or pricing. While we aim to provide accurate information, discrepancies may occur, and we are not liable for them.

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5. Product Orders and Payments

• Placing an order constitutes a legal offer to purchase from the seller.

• Acceptance occurs only upon dispatch of the product.

• Prices are listed in Bangladeshi Taka (BDT) and include applicable taxes unless stated otherwise.

• Koovle reserves the right to cancel orders due to pricing errors, stock unavailability, or suspected fraud. Prepayments for canceled orders will be refunded as per our Refund Policy.

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6. Refund and Vouchers

A. Refund Vouchers

• Refund vouchers are non-transferable and valid for redemption only on Koovle.com.

• Expired vouchers cannot be replaced or reused.

B. Vouchers

• Each voucher is valid for one-time use only.

• Vouchers cannot be combined with other discounts unless explicitly stated.

• Offers may exclude certain product categories.

C. Security

• Misuse of vouchers or attempts to bypass restrictions may result in account suspension and legal action.

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7. User Conduct

You agree to:

• Use the Site legally and responsibly.

• Avoid posting offensive, misleading, or unlawful content.

• Refrain from impersonating others or attempting unauthorized access.

• Not interfere with the Site, its servers, or other users’ experience.

Failure to comply may lead to account suspension, termination, or legal consequences.

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8. Intellectual Property

• Koovle.com, its logo, software, graphics, and content are the property of Koovle Limited and protected under Bangladeshi copyright laws.

• Users may access the Site for personal use only and may not copy, distribute, or commercialize content without prior written consent.

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9. Disclaimers and Limitation of Liability

• All transactions are at your own risk.

• Koovle is not responsible for the actions of sellers, delivery delays, or product quality.

• We disclaim warranties regarding accuracy, suitability, or reliability of listings.

• Koovle is not liable for any indirect, consequential, or incidental losses arising from Site usage.

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10. Indemnity

You agree to indemnify Koovle, its officers, employees, and affiliates from any claims, damages, or expenses arising from your violation of this Agreement, misuse of the Site, or breach of applicable laws.

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11. Third-Party Services

• Koovle may include services or products from third parties.

• Koovle does not endorse or assume responsibility for third-party actions, content, or transactions.

• Review third-party terms and privacy policies before engaging.

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12. Communication

By using the Site, you consent to electronic communication via email, SMS, or phone calls regarding your transactions, updates, or promotions.

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13. Governing Law and Jurisdiction

This Agreement is governed by the laws of The People’s Republic of Bangladesh. All disputes shall be resolved in courts or tribunals located in Dhaka, Bangladesh.

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14. Termination

Koovle may suspend or terminate your account, access, or services at any time without prior notice if you violate these Terms and Conditions. Termination does not absolve you of prior obligations.

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15. Contact Us

For queries or issues, you may reach us at:
Email: support@koovle.com
Phone: +8801744973921